Over the weekend, I read a most ridiculous incident in the newspaper. A man had to pay 80 cents for a cup of coffee. He had the correct change on him, but instead of paying for the coffee, he changed his mind and decided to use 5 cents coins to make the payment. Quite naturally, the cashier asked the man to pay using the correct change he had as he was holding up the line behind him. The man was angry and then pulled out a $1000 note and paid for the coffee using the $1000 note.
He received $999.20 in change.
What I truly do not understand is the tone of the article which suggested that this incident is a case of falling customer service level in Singapore. What fall in customer service level? I mean he had the exact change he needed, then decide not to use them, and then pull out a $1000 note? In what context is that the correct thing to do? The man was an ass! I don’t care about this ‘customer is always right nonsense’, customer is not always right, especially when he pull out $1000 to pay for a coffee that cost $0.80.
In fact, I’m shock that they accepted the $1000 note. Now, that’s good service.